Storm Damage to Your Roof: What Home Insurance Covers and What to Do Next
Storm season is here. Between October and March, the UK gets most of its named storms, and every year we get the same calls from homeowners around Stoke-on-Trent: a few tiles in the garden, a damp patch on the bedroom ceiling, or a chimney pot that is suddenly leaning. The first question is nearly always the same: will my home insurance pay for this?
Here is a plain-English guide to what insurers usually cover, what they don’t, and what to do in the first 48 hours after your roof is damaged in a storm.
Does home insurance cover storm damage to a roof?
In most cases, yes. Storm damage is a standard part of most UK buildings insurance policies, and the roof is part of the building. But there are two conditions insurers look at closely.
1. Was it actually a “storm”?
Insurers have their own definition of a storm, and it is stricter than “it was really windy last night”. Many use wind speeds of 55mph or more as the benchmark, the figure the Association of British Insurers (ABI) uses. Some policies also count very heavy rain (around 25mm in an hour), heavy snowfall or large hail. Insurers will usually check weather records for your postcode on the date of the damage.
2. Did the storm cause the damage, or just reveal it?
This is where most roof claims are won or lost. Insurance is designed to cover sudden and unforeseen damage, not general upkeep. If a storm lifts tiles that were already held on by rusted nails, or rain gets through pointing that has been crumbling for years, the insurer may say the real cause was wear and tear and decline the claim.
That is why keeping your roof in good order matters. A roof with sound tiles, flashing and pointing is far easier to claim on, because the storm is clearly the cause. Our guide to spotting a roof leak early covers the warning signs worth checking.
What is usually covered, and what usually isn’t
Usually covered (subject to your policy):
- Tiles or slates blown off or broken by high winds
- Damage from falling trees or branches
- Chimney stacks or pots brought down in a storm
- Water damage inside the house caused by sudden storm damage to the roof
- Reasonable temporary repairs to stop further damage
Usually not covered:
- Damage caused by gradual wear and tear or poor maintenance
- Problems that existed before the storm (old leaks, sagging, failed felt)
- Fences and gates, which most standard buildings policies exclude from storm cover
- Damage from wind below the insurer’s storm threshold
Every policy is different, so always check your own wording or ask your insurer.
What to do straight after a storm damages your roof
1. Stay safe
Do not climb onto the roof or up a ladder in high winds or the wet. Keep people away from areas where tiles or masonry could fall, and if water is coming through near light fittings, switch off the electrics at the fuse box.
2. Take photos and video
From the ground and inside the house, photograph everything: missing tiles, debris in the garden, damp patches, damaged ceilings and anything that was soaked. Date-stamped photos taken before any repairs are the most useful evidence you can give an insurer.
3. Contact your insurer early
The ABI advises contacting your insurer as soon as reasonably possible. Most have a 24-hour claims line. Have your policy number ready and ask what they need from you, including whether they want you to get quotes from a local roofer.
4. Stop the damage getting worse
Your policy will normally expect you to take reasonable steps to prevent further damage. That might mean an emergency tarpaulin or temporary patch. Speak to your insurer first if you can, and keep every receipt and invoice. If water is already getting in, our emergency roof repair service in Stoke can make the roof watertight quickly.
5. Get a proper written quote
Insurers are much happier to settle a claim when they have a clear report from a qualified roofer, ideally one explaining that the damage is consistent with storm conditions. Ask for photos and a written breakdown of the work needed, which you can pass straight to your insurer.
Why your roof’s condition before the storm matters
The best time to protect a future claim is before the weather turns. A quick autumn check of your roof can save a lot of hassle later:
- Look for slipped, cracked or missing tiles from the ground (binoculars help)
- Clear gutters and downpipes so water can drain away in heavy rain
- Check the flashing around chimneys and where roofs meet walls
- Look at chimney pointing. If mortar is crumbling, it is worth reading our guide to signs your chimney needs repointing
- Check the loft for daylight, damp or water staining after heavy rain
If any of these show problems, getting them fixed now with a roof repair in Stoke-on-Trent is almost always cheaper than dealing with storm damage on top of an existing issue, and it gives you a much stronger position if you ever need to claim.
What if the insurer says no?
If your claim is declined for wear and tear, ask the insurer to explain exactly why in writing. If you disagree, you can complain to the insurer and then, if needed, take it to the Financial Ombudsman Service, which is free to use. A report from an independent roofer can help.
Even if the claim isn’t paid, the repair still needs doing before the next storm. Our Flexi Roof Plan lets you spread the cost of roof repairs or a new roof over 12 months, interest free.
Storm-damaged roof in Stoke-on-Trent?
Low Cost Roofing Stoke has been repairing roofs across Stoke-on-Trent, Newcastle-under-Lyme, Staffordshire and Cheshire for over 20 years. If your roof has been damaged in a storm, we can:
- Make the roof safe and watertight quickly
- Photograph and document the damage for your insurer
- Give you a clear, itemised quote for the permanent repair
Get in touch or request a free quote from your local roofer in Stoke.
This article is general guidance only. Cover varies between insurers and policies, so always check your own policy documents or speak to your insurer before making a claim.